SymptomsWhen you try to install Windows updates, you get the following error: Failure configuring Windows updates. Reverting changes. Do not turn off your computer. Note If this issue occurs, it may take about 30 minutes to revert the changes, and then the system will show the Windows logon screen. ResolutionTo resolve this issue, use the following methods starting with the first method below. If that doesn't resolve your issue, click next method. Method 1: Restart Windows and install Windows updates in a clean boot stateTo perform a clean boot in Windows, see how to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista. And then, install Windows Updates according to your operating system.
Note Installing Windows updates in a clean boot state will avoid the Windows updates installation being blocked by some other applications and services that are installed in Windows. Method 2: Run the Windows Update Troubleshooter Download the Windows Update Troubleshooter, and then select Open or Save in the pop-up window. And then, select Next and follow the steps in the wizard to find and fix problems with Windows Update . If you don't have an Internet connection in Windows 8, you can open the Windows Update troubleshooter that's included in Windows 8. However, that troubleshooter does not perform all the troubleshooting steps that the linked troubleshooter above does.
Method 3: Unplug your removable media from the computer
Note These removable media may cause this issue during the restart of Windows. Method 4: Perform a system restore When you start your computer by using the Windows installation disc, you can perform system recovery options on startup. To do this, follow these steps:
Note You must be logged on to Windows with an administrator account to complete this method. If this is a computer that is part of a network at work, you should ask the system administrator for help. For information about how to log into Windows as an administrator, click one of the following links, depending on the version of Windows that you're running: How to log into Windows as an administrator in Windows 8 How to log into Windows as an administrator in Windows 7 or Windows Vista Note If your computer is not configured to start from a CD or from a DVD, or if Windows came preinstalled on your computer without the CDs or DVDs, see the documentation that was included with the computer for instruction about how to continue, or skip to the next method. Method 5: Perform an in-place upgrade (reinstallation) (Windows 7 and Windows Vista) Performing an in-place upgrade will restore the current Windows installation to the version of the installation DVD. This also requires the installation of all updates that are not included on the installation DVD. If your computer came with Windows pre-installed, review your computer's documentation for instructions on how to do an in-place upgrade. Otherwise, follow these steps.
Note We strongly recommend that you back up all your personal files. For information, see how to back up your files. More Information If these methods did not fix the issue, you can use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web sites provide include the following:
To avoid this problem in Windows Vista, obtain and install update 937287 from the Microsoft Download Center separately from all other updates on the Windows Update site. Install the update that applies to your version of Windows Vista so that you can successfully install future updates. The following files are available for download from the Microsoft Download Center: Windows Vista x86-based systems Download the Windows6.0-KB937287-x86.msu package now.Windows Vista x64-based systems Download the Windows6.0-KB937287-x64.msu package now.Status Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. |