Troubleshoot blue screen errors
A blue screen error (also called a stop error) can occur if a problem causes your device to shut down or restart unexpectedly. You might see a blue screen with a message that your device ran into a problem and needs to restart.
Note:If you are experiencing a black or blank screen error, see Troubleshoot black screen or blank screen errors for more info.
On this page,well take you through a series of troubleshooting stepstotry and help you figure out the cause of the blue screen error and how to resolve it.
The steps in this article are intended to help troubleshoot common stop error codes, such as the following:
CRITICAL_PROCESS_DIED
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
IRQL_NOT_LESS_OR_EQUAL
VIDEO_TDR_TIMEOUT_DETECTED
PAGE_FAULT_IN_NONPAGED_AREA
SYSTEM_SERVICE_EXCEPTION
DPC_WATCHDOG_VIOLATION
Notes:
You may alsoreceive hexadecimal error codes, such as0x0000000A, 0x0000003B, 0x000000EF, 0x00000133, 0x000000D1, 0x1000007E, 0xC000021A, 0x0000007B, 0xC000000F, and more.
This article doesn't contain a list of all error codes, but since many error codes have the same potential resolutions, your best bet is to follow the steps below to troubleshoot your blue screen error.
Though the steps on this page might look complicated at first glance, just follow them in order, step-by-step, and well try to get you back on track.
A blue screen error (also called a stop error) can occur if a problem causes your device to shut down or restart unexpectedly. You might see a blue screen with a message that your device ran into a problem and needs to restart.
Note:If you are experiencing a black or blank screen error, see Troubleshoot black screen or blank screen errors for more info.
On this page,well take you through a series of troubleshooting stepstotry and help you figure out the cause of the blue screen error and how to resolve it.
The steps in this article are intended to help troubleshoot common stop error codes, such as the following:
CRITICAL_PROCESS_DIED
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
IRQL_NOT_LESS_OR_EQUAL
VIDEO_TDR_TIMEOUT_DETECTED
PAGE_FAULT_IN_NONPAGED_AREA
SYSTEM_SERVICE_EXCEPTION
DPC_WATCHDOG_VIOLATION
Notes:
You may alsoreceive hexadecimal error codes, such as0x0000000A, 0x0000003B, 0x000000EF, 0x00000133, 0x000000D1, 0x1000007E, 0xC000021A, 0x0000007B, 0xC000000F, and more.
This article doesn't contain a list of all error codes, but since many error codes have the same potential resolutions, your best bet is to follow the steps below to troubleshoot your blue screen error.
Though the steps on this page might look complicated at first glance, just follow them in order, step-by-step, and well try to get you back on track.