Which group on the Insert tab of the message window contains the command to attach a file to an email?

All mail messages with subject "Product Roadmap"

"[Subject] = 'Product Roadmap'"

All mail messages with subject "Turn I can't into I can"

"[Subject] = 'Turn I can''t into I can'" (add a single quote as an escape character)

All mail messages with subject "Job application: "Business Analyst" position"

"[Subject] = 'Job application: ""Business Analyst"" position'" (add a double quote as an escape character)

All mail messages containing "business analyst" string in the subject

"@SQL=""urn:schemas:httpmail:subject"" like '%business analyst%'"

All mail messages with the subject starting with "job"

"@SQL=""urn:schemas:httpmail:subject"" like 'job%'"

All mail messages from "Anthony Young"

"[SenderName] = 'Anthony Young'"

"[From] = 'Anthony Young'"

All mail messages from "[email protected]"

"[SenderEmailAddress] = '[email protected]'"

All mail messages containing "UiPath IT Automation" string in the body

"@SQL=""urn:schemas:httpmail:textdescription"" like '%UiPath IT Automation%'"

All mail messages with the body starting with "UiPath.Mail.Activities" string

"@SQL=""urn:schemas:httpmail:textdescription"" like 'UiPath.Mail.Activities%'"

All mail messages flagged with "Review"

"[FlagRequest] = 'Review'"

All mail messages flagged with "Follow up" or "Review"

"[FlagRequest] = 'Follow up' OR [FlagRequest] = 'Review'"

All mail messages with due date this week

"[Due date] = 'This week'"

All mail messages with due date tomorrow

"[Due date] = 'Tomorrow'"

All mail messages with due date on 01/21/2021

"[Due Date] = '01/21/2021'"

All mail messages with high importance

"[Importance] = High"

All confidential mail messages

"[Sensitivity] = Confidential"

All mail messages having 'Red category' and 'Blue category' as their categories

"[Categories] = 'Red category' AND [Categories] = 'Blue category'"

"[Categories] = 'Red category, Blue category'"

All mail messages received today

"[Received] >= '" + DateTime.Today.ToString("d") + " 00:00AM'"

"[ReceivedTime] >= '" + DateTime.Today.ToString("d") + " 00:00AM'"

All mail messages received yesterday

"[Received] >= '" + DateTime.Today.AddDays(-1).ToString("d") + " 00:00AM' AND [Received] < '"+ DateTime.Today.ToString("d") + " 00:00AM'"

All mail messages received since yesterday at 22:00

"[ReceivedTime] >= '" + DateTime.Now.AddDays(-1).ToString("d") +" 22:00'"

All mail messages received in the last hour

"[ReceivedTime] >= '" + DateTime.Now.AddHours(-1).ToString("MM/dd/yyyy HH:mm tt") + "'"

All mail messages received in the last 15 minutes

"[ReceivedTime] >= '" + DateTime.Now.AddMinutes(-15).ToString("MM/dd/yyyy HH:mm tt") + "'"

All mail messages sent in the last 15 minutes (MailFolder should be set to "Sent Items")

"[SentOn] >= '" + DateTime.Now.AddMinutes(-15).ToString("MM/dd/yyyy HH:mm tt") + "'"

Section 1: Overview

Welcome to the Microsoft Outlook tutorial.

In this tutorial you will learn about the ways you can use the keyboard to accomplish many common tasks in Outlook including opening messages, opening attachments, sending messages and creating appointments and tasks. As you progress through the chapters you will also discover useful SuperNova hot keys and some tips and tricks to help you be even more productive.

Section 2: Learn the essentials

Important configuration tips

For best results:

• You must start SuperNova before you run Outlook.
• SuperNova automatically hides the "Reading Pane" in the Inbox to reduce the screen clutter and ensure no focus tracking problems arise. This also makes it easier to navigate Outlook if you are using the keyboard. You may also want to hide the "Reading Pane" in other folders, which you can do by deselecting the item in the "View" tab.
• Hide the "Navigation Pane" to reduce the screen clutter. This can make it easier to navigate Outlook if you use the keyboard. You can hide this pane by deselecting the item in the "View" tab. You can then go to Folders by using the "Go to Folders" dialog box, which you can open by pressing CONTROL + Y.
• If you have problems reading emails due to the layout they appear in then choose to view the email in your browser. To do this: open the email; go to the "Message" tab in the Ribbon; choose the "Action" button and from the context menu that appears select "View in Browser".

Select text

Here are just some of the ways you can select text using the keyboard:

• To select an entire document, press CONTROL + A.
• To select a character to the right, position your cursor to the left of the character and press SHIFT + RIGHT ARROW.  To continue selecting characters to the right, keep SHIFT pressed down and press RIGHT ARROW again.
• To select a word, position your cursor at the start of the word and press CONTROL + SHIFT + RIGHT ARROW. To continue selecting words to the right, keep CONTROL + SHIFT pressed down and press RIGHT ARROW again.
• To select a line, position your cursor on the line, press HOME and then press SHIFT + END.
• To select multiple lines, position your cursor on the line below, press HOME and then press SHIFT + UP ARROW to select the line above.  To continue selecting lines above, keep SHIFT pressed down and press UP ARROW again.
• To select a paragraph, position your cursor at the start of the paragraph and press CONTROL + SHIFT + DOWN ARROW. To continue selecting paragraphs, keep CONTROL + SHIFT pressed down and press DOWN ARROW again.

Section 3: Work with email

Create and send an email

To do this:

1. Press CONTROL + SHIFT + M. A message window opens with the cursor in the "To" box.
2. Type the email address of the recipients. Separate each email address with a semi colon.
3. TAB to the "CC" box and type in any additional email addresses to receive a copy of the email.
4. TAB to the "Subject" box and type in a subject for the email.
5. TAB to the message body and type a message.
6. If you want to change the email properties before sending, press ALT + ENTER. This will open the "Properties" dialog box. In this dialog box you can change settings including the priority level of the email.
7. When you are ready to send the email, press ALT + S. Outlook closes the message window and sends the email. If you are working offline then the message will go to the "Outbox". It is then sent the next time you go online.

Create and send an email to contacts

To do this:

1. Press CONTROL + SHIFT + M. A message window opens with the cursor in the "To" box.
2. Press ALT + FULL STOP. The "Select Names: Contacts" dialog box opens.
3. TAB to the contact list, use the Arrow Keys to select a contact and press ENTER. Repeat this step for each recipient. Outlook adds the contact to the To list.
4. TAB to the "OK" button and press SPACEBAR. Outlook closes the dialog box and focus goes back to the message window.
5. If you want to add contacts to the CC list, press ALT + C AND REPEAT THE STEPS ABOVE.
6. TAB to the "Subject" box and type in a subject for the email.
7. TAB to the message body and type a message.
8. If you want to change the email properties before sending, press ALT + ENTER. This will open the "Properties" dialog box. In this dialog box you can change settings including the priority level of the email.
9. When you are ready to send the email, press ALT + S. Outlook closes the message window and sends the email. If you are working offline then the message will go to the "Outbox". It is then sent the next time you go online.

Open an email

Outlook organises all email that you have received into a folder called "Inbox". You can read emails stored in here at any time.

To do this:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select "Inbox" and press ENTER. Outlook closes the dialog box and opens the folder.
3. DOWN ARROW until you select the email you want to open and then press ENTER. The email message opens.
4. When you have finished reading the email, press ESCAPE. Outlook closes the message window and focus goes back to the Inbox folder.

Reply to an email

To do this:

1. Open the email or select the email in the message list.
2. Press CONTROL + R to reply to the sender or CONTROL + SHIFT + R to reply to all recipients on the To and CC line. A message window opens with the cursor in the message body.
3. Type a reply.
4. If you want to change the email properties before sending, press ALT + ENTER. This will open the "Properties" dialog box. In this dialog box you can change settings including the priority level of the email.
5. When you are ready to send the email, press ALT + S. Outlook closes the message window and sends the email. If you are working offline then the message will go to the "Outbox". It is then sent the next time you go online.

Forward an email

To do this:

1. Open the email or select the email from the message list.
2. Press CONTROL + F. A message window opens with the cursor in the "To" box.
3. Enter the recipients email address.
4. TAB to the message body and type a message.
5. If you want to change the email properties before sending, press ALT + ENTER. This will open the "Properties" dialog box. In this dialog box you can change settings including the priority level of the email.
6. When you are ready to send the email, press ALT + S. Outlook closes the message window and sends the email. If you are working offline then the message will go to the "Outbox". It is then sent the next time you go online.

Show the BCC field

If you add a recipient's name to the BCC list in a mail message, a copy of the message is sent to that recipient, and the recipient's name is not visible to other recipients of the message.

If the Bcc box is not visible when you create a new message, you can add it through the Ribbon.

To do this:

1. In the message window, press ALT + P. The "Options" tab opens.
2. TAB to the "Show BCC" button and press SPACEBAR. Outlook adds the BCC box to the message header.

To remove the BCC box, repeat the steps above.

Save a message without sending

Outlook saves unsent messages in the Drafts folder.

To compose and save a new message:

1. Press CONTROL + SHIFT + M. A message window opens with the cursor in the "To" box.
2. Compose the email.
3. Press CONTROL + S. Outlook saves the message in the Drafts folder. You should regularly save your messages as you work.
4. Press ESCAPE. Outlook closes the message window and places the message in the "Drafts" folder.

Open a draft email

Outlook saves unsent messages in the Drafts folder.

To open and send a message from the "Drafts" folder:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select "Drafts" and press ENTER. Outlook closes the dialog box and opens the folder.
3. DOWN ARROW until you select the email you want to open and then press ENTER. The email message opens.
4. Edit the message.
5. When you are ready to send the email, press ALT + S. Outlook closes the message window and sends the email. If you are working offline then the message will go to the "Outbox". It is then sent the next time you go online.

Move email to a different folder

You can organise email messages by moving them into specific folders, for example, you may want to place all emails you receive from an organisation into a particular folder.

To do this:

1. Select the message to move.
2. Press CONTROL + SHIFT + V. The "Move Items" dialog box opens.
3. Use the Arrow Keys to select the target folder and press ENTER. If the folder does not exist then choose the "New" button to create the folder. Once done, Outlook closes the dialog box and moves the email to the folder.

Note: You can also copy email messages to another folder as well as move messages. To copy an email message, select the message, choose "Move" in the "Home" tab and then select "Copy to folder" from the menu that opens.

Check for new mail

Outlook will check for new email messages periodically while the application is running. You can also manually check for new email at any time by pressing F9.

Section 4: Format email

You can apply format changes when creating Rich Text and HTML email. You cannot apply format changes when creating Plain Text emails.

Change font type

To do this:

1. Select the text to change.
2. Press ALT + H. The "Message" tab opens.
3. CONTROL + RIGHT ARROW to the "Basic Text" group. The cursor is in the "Font" list.
4. Use the Arrow Keys to choose a font and press ENTER. You can also type in the name of the font and press ENTER. Outlook applies the change and focus goes back to the message body. The text remains selected.

Change font size

To do this:

1. Select the text to change.
2. Press ALT + H. The "Message" tab opens.
3. CONTROL + RIGHT ARROW to the "Basic Text" group.
4. TAB to the "Font Size" list.
5. Use the Arrow Keys to choose your font size and press ENTER. You can also type in the font size and press ENTER. Outlook applies the change and focus goes back to the message body. The text remains selected.

Make text bold

To do this:

1. Select the text to change.
2. Press CONTROL + B.

Make text italic

To do this:

1. Select the text to change.
2. Press CONTROL + I.

Underline text

To do this:

1. Select the text to change.
2. Press CONTROL + U.

Align paragraphs

You can set the edge of a paragraph to be flush with the left margin, right margin or centred.

To change alignment:

1. Select the paragraphs to change.
2. Press:
   • CONTROL + L to left align the paragraphs.
   • CONTROL + E to centre the paragraphs.
   • CONTROL + R to right align the paragraphs.

For further alignment options, open the "Paragraph" dialog box. You can find access to this dialog box through the Ribbon.

Section 5: Email attachments

Attach a file

You can attach a file or files stored on your computer to an email you are composing. The files will then be sent to the recipient along with the email message.

To do this:

1. In your email, press ALT + N, A, F. The "Insert File" dialog box opens. You can also press ALT + N, which opens the "Insert" page in the Ribbon, then TAB to the "Attach file" button and press SPACEBAR.
2. SHIFT + TAB twice to move focus into the file list, use the Arrow Keys to select the file and then press ENTER. If the file is in a different folder, use BACKSPACE to go one level up and use ENTER to open folders until you select the file and then press ENTER. Outlook closes the dialog box and attaches the file.

Open an attachment

Email messages can contain attachments. If you are reading an email in Plain Text or HTML Format the attachments will appear in the header of the email. If you are viewing an email in Rich Text Format the attachments will be embedded in the message body.

To open an attachment in a Plain Text or HTML message:

1. Open the email message.
2. SHIFT + TAB once to move focus onto the "Message" label.
3. RIGHT ARROW into the attachments list and press SHIFT + F10 (or the APPLICATION KEY). A context menu opens.
4. DOWN ARROW to "Open" and press ENTER. The context menu closes and the attachment opens in a related program.

Attachments in a rich text email will be reported by SuperNova as an embedded object. To open an attachment in a Rich Text message:

1. Open the email message.
2. Position the cursor beside the embedded object.
3. SHIFT + RIGHT ARROW to select the embedded object and press SHIFT + F10 (or press the APPLICATION KEY).
4. DOWN ARROW to "Open" and press ENTER. The context menu closes and the attachment opens in a related program.

List attachments using the SuperNova Item Finder

You can list the attachments that appear in a message header by pressing CAPS LOCK + A. This SuperNova hot key works in HTML and Plain Text emails.

If the Item Finder fails to show the list of attachments then please refer to the following Dolphin Knowledge Base Article Number: Q0424.

Save an attachment

You can save a file attached to an email to a folder on the computer.

To do this:

1. Open the email message.
2. Press ALT + F. Backstage View opens.
3. DOWN ARROW to "Save Attachments" and press ENTER. The "Save All Attachments" dialog box opens.
4. TAB to the "OK" button and press SPACEBAR. The "Save Attachment" dialog box opens. If you are saving more than one attachment then the "Save All Attachments" dialog box opens.
5. If the folder location is correct, press ENTER. If the location is not correct, SHIFT + TAB twice to move focus into the file list, use BACKSPACE to go one level up and use ENTER to open folders until you open the correct folder, then TAB to the "File name" box and press ENTER. Outlook saves the attachment and closes the dialog box.

Section 6: Contacts

Add a contact

You can save email addresses and other contact information in Outlook.

To do this:

1. Press CONTROL + SHIFT + C. An "Untitled Contact" window opens. The cursor is in the "Full Name" box.
2. Type in a name.
3. TAB through and complete the fields you require.
4. Press ALT + S. Outlook saves the changes and closes the dialog box.

Note: You can also add a new contact by selecting the contact's email address in the header of an email message. Open the email message, SHIFT + tab to the "From" field in the message header, press SHIFT + F10 to open a context menu and DOWN ARROW to "Add to Contact List" and press ENTER. This will automatically add the name and email address into the contact details.

Edit a contact

To do this:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select "Contacts" and press ENTER. Outlook closes the dialog box and opens the folder.
3. Use the Arrow Keys to select the contact to edit and then press ENTER. The contact window opens.
4. TAB through and edit the fields you require.
5. Press ALT + S. Outlook saves the changes and closes the dialog box.

Find a contact

Outlook contains a Find option. You can use the Find option to filter the items in the Contact folder. This can be helpful if you have a large number of contacts to navigate.

To find a contact:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select "Contacts" and press ENTER. Outlook closes the dialog box and opens the folder.
3. Press F3 to move focus to the search box.
4. To do a new search, type the text and press ENTER or to do a previous search, DOWN ARROW to select the search term and press ENTER. Outlook filters the Contact list.
5. TAB to the Contact list and use the Arrow Keys to select the target contact.

Tip: To show all contacts again, press F3 to go to the Search box, press DELETE to remove all text and then press ENTER.

Delete a contact

You can permanently delete a contact from your Contact list.

To do this:

1. Press CONTROL + Y.The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select "Contacts" and press ENTER. Outlook closes the dialog box and opens the folder.
3. Use the Arrow Keys to select the contact you want to remove and press DELETE. Outlook deletes the contact.

Section 7: Calendar

Add appointments

You can add an appointment to the Calendar.

To do this:

1. Press CONTROL + SHIFT + A. An "Untitled Appointment" window opens. The cursor is in the "Subject" field.
2. Type in a subject for the appointment.
3. TAB through and complete the fields you require.
4. Press ALT + S. Outlook adds the appointment to the Calendar and closes the dialog box.

Edit an appointment in Calendar view

You can set Outlook to show appointments using the Calendar's Day, Week or Month views. Although there is a slight variation in shortcut keys between some views, you will find the following steps allow you to open an appointment in any view.

To open an appointment:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select "Calendar" and press ENTER. Outlook closes the dialog box and opens the "Calendar".
3. If the day you want to view is not showing, press CONTROL + G to open the "Go To Date" dialog box, enter the date and press ENTER. Outlook closes the "Go To Date" dialog box and opens the day.
4. TAB to the appointment. Outlook places you in an edit mode.
5. Press ESCAPE. SuperNova reads the appointment details.
6. If you want to change the appointment details, press CONTROL + O. The "Appointment" dialog box opens. Use TAB to move through the different appointment fields. After reviewing and editing the appointment, press ALT + S. Outlook saves the changes and closes the dialog box.

List active appointments

If you find reviewing appointments in the Calendar time consuming then try the "Active Appointments" view. This view shows only the active appointments in a simple to navigate list.

To do this:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select "Calendar" and press ENTER. Outlook closes the dialog box and opens the "Calendar".
3. Press ALT + V. The "View" tab opens.
4. TAB to the "Change View" button and press SPACEBAR.
5. RIGHT ARROW to "Active" and press SPACEBAR. Outlook changes the view setting to "Active Appointments". Outlook remembers this view setting. If you want to go back to a different Calendar view, you must choose the appropriate option in the "View" tab.

Request a meeting

You can ask colleagues to attend a meeting by sending a meeting request. The meeting time will be automatically added to the Calendar.

To do this:

1. Press CONTROL + SHIFT + Q. An "Untitled Meeting" window opens. The cursor is in the "To" field.
2. Type in the email address of the contacts or press ALT + FULL STOP to open the Address Book and select the contacts you wish to attend.
3. TAB through and complete the fields you require.
4. Press ALT + S. Outlook adds the meeting to the Calendar, sends the meeting request to the contacts and closes the dialog box.

Reply to a meeting request

Meeting requests you receive appear as an email in the Inbox.

To respond to a meeting request:

1. Select the meeting request message and press ENTER. The meeting request message opens.
2. Use the Arrow Keys to read the message body. Use SHIFT + TAB  and TAB to move through the message header, which includes the details about the meeting time and location.
3. To reply to the meeting request, press ALT + H. The "Meeting" tab opens in the Ribbon.
4. TAB to the response you want, for example, "Accept", "Tentative" or "Decline" and then press SPACEBAR. A menu opens.
5. Use the Arrow Keys to select an action, for example, to not send a reply and then press ENTER. Outlook updates the Calendar and closes the meeting request message.

Section 8: Tasks

Create a task

You can create task items to help manage and track any jobs or errands that you need to perform. Outlook can remind you when the completion date of a task is approaching, or when the task is overdue.

To do this:

1. Press CONTROL + SHIFT + K. An "Untitled Task" window opens. The cursor is in the "Subject" field.
2. Type in a subject for the task.
3. TAB through and complete the fields you require.
4. Press ALT + S. Outlook saves the changes and closes the dialog box.

Edit a task

Outlook displays all your tasks in a list view. You can easily browse these items to review any outstanding tasks.

To do this:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select "Tasks" and press ENTER. Outlook closes the dialog box and opens the folder.
3. Use the Arrow Keys to select the task to edit and then press ENTER. The "task" dialog box opens.
4. TAB through and edit the fields you require.
5. Press ALT + S. Outlook saves the changes and closes the dialog box.

Assign a task

You can assign a task from your own task list to someone else. The task will then appear in the recipient's task list.

To do this:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select "Tasks" and press ENTER. Outlook closes the dialog box and opens the folder.
3. Use the Arrow Keys to select the task to assign and then press ENTER. The "task" dialog box opens.
4. Press ALT + H. The "Task" tab opens in the ribbon.
5. TAB to the "Assign Task" button and press SPACEBAR. The "Task" dialog box opens. The cursor is in the "To" field.
6. Type in the email address of the recipients.
7. TAB through and complete the fields you require.
8. Press ALT + S. Outlook sends the task to the recipient and closes the dialog box. Note that the recipient can choose to accept or decline the task.

Delete a task

Outlook displays all your tasks in a list view. You can easily browse these items to review any outstanding tasks.

To do this:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select "Tasks" and press ENTER. Outlook closes the dialog box and opens the folder.
3. Use the Arrow Keys to select the task to remove and press DELETE. Outlook deletes the item.

Section 9: Folders

Read number of items in a folder

Outlook shows the number of items in the current folder on the Outlook status bar. This is positioned along the bottom of the Outlook window.

You can read the Outlook status bar by pressing the SuperNova Read Status Speak Key.

Speak Key

Create a new folder

You can create folders in Outlook. This allows you to store information like emails, tasks and notes to your own personal folders.

To do this:

1. Press CONTROL + SHIFT + E. The "Create New Folder" dialog box opens. The first item in the dialog box is the "Folder name" box.
2. Type in a name for the new folder.
3. TAB to the "Folder Contains" box and use the Arrow Keys to select what type of data you will be storing in this folder, for example, select "Mail and Post Items" if the folder is to be used to save email messages.
4. TAB to the "Select where to place the folder" list and use the Arrow Keys to choose where your folder will go. Note that your new folder will become a child of the folder you select.
5. TAB to the "OK" button and press SPACEBAR. Outlook closes the dialog box and creates the new folder.

Some important notes:

• After creating a new folder Outlook shows the Navigation Pane. If you want to hide the Navigation Pane again, press ALT + F1.
• The Outlook key command to open the "Create New Folder" dialog box conflicts with the shortcut key to launch Dolphin EasyReader. Instead, you can open the "Create New Folder" dialog box by pressing ALT + O to open the "Folder" tab in the Ribbon and then selecting the "New Folder" item.

Delete a folder

Please be aware that you can only delete personal folders. You cannot delete Outlook system folders like "Inbox", "Drafts" and "Outbox".

To delete a folder:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select the folder you want to delete and press ENTER. Outlook closes the dialog box and opens the folder.
3. Press ALT + O. The "Folder" tab opens in the Ribbon.
4. TAB to the "Delete Folder" button and press SPACEBAR. A confirmation message window appears.
5. TAB to the "Yes" button and press SPACEBAR. Outlook closes the message window and moves the folder to the "Deleted Items" folder.

You must remove the folder from the "Deleted Items" folder to permanently remove the folder.

Rename a folder

Please be aware that you can only rename personal folders. You cannot rename Outlook system folders like "Inbox", "Drafts" and "Outbox".

To rename a folder:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select the folder you want to rename and press ENTER. Outlook closes the dialog box and opens the folder.
3. Press ALT + O. The "Folder" tab opens in the Ribbon.
4. TAB to the "Rename Folder" button and press SPACEBAR. The "Rename" dialog box opens.
5. Type in a new name for the folder.
6. TAB to the "OK" button and press SPACEBAR. Outlook closes the dialog box and renames the folder.

Move a folder

You can move an existing folder to another location, for example, you may wish to make one folder a sub folder of another.

Please be aware that you can only move personal folders. You cannot move Outlook system folders like "Inbox", "Drafts" and "Outbox".

To move a folder:

1. Press CONTROL + Y. The "Go to Folder" dialog box opens.
2. Use the Arrow Keys to select the folder you want to move and press ENTER. Outlook closes the dialog box and opens the folder.
3. Press ALT + O. The "Folder" tab opens in the Ribbon.
4. TAB to the "Move" button and press SPACEBAR. The "Move Folder" dialog box opens.
5. Use the Arrow Keys to select the parent folder and press ENTER. Outlook closes the dialog box and moves the folder.

Empty the Deleted Items folder

All items and folders that you delete go to the Deleted Items folder. You should empty this folder regularly.

To do this:

1. Press ALT + f. Backstage View opens.
2. DOWN ARROW to "Info".
3. TAB to the "Cleanup Tools" button and press SPACEBAR. A context menu opens.
4. DOWN ARROW to "Empty Deleted items Folder" and press ENTER. A confirmation message window appears.
5. TAB to the "Yes" button and press SPACEBAR. Outlook closes the message window and empties the folder.

Section 10: Popular Outlook hot keys

Hot Keys

Which tab in a message window contains email tracking features such as requesting a read receipt?

Which tab on the ribbon when in Mail portion of the program contains the command for creating a new e Mail?

Which tab becomes active when you click to select a file attached to a message in the reading pane?

Which of the following groups on the Appointment tab contains the command to set an appointment as recurring?