User launches Controller client. User receives an error. The problem may not affect all client devices. For example there may be some PCs where the Controller client successfully launches OK. SymptomError: An error occurred while trying to access the server. http ://<servername>/ibmcognos/controllerserver Details: The Remote name could not be resolved: '<servername>' CauseThe client device (where the Controller client CCR.EXE is running) cannot resole the server name to an IP address. More Details There are several possible causes for why a client device (for example the end user's Windows 7 PC/laptop) cannot resolve the name of the server to an IP address, for example:
EnvironmentThis problem will most likely occur for client devices which are remote (located inside a different location from where the Controller application server is). Resolving The ProblemScenario 1 - Client device cannot resolve the server's name to an IP address.Consult your I.T. department's network administrators, to ensure that your client device (e.g. Windows 7 PC) is correctly configured to resolve NetBIOS names to a correct IP address. Example (a): Modify the client device's Windows networking settings, so that it resolves DNS resolution for the DNS domain where the Controller application server is located.
Example (b) - Modify the HOSTS file: A different solution is to manually add the Controller application server (and its associated IP address) to the client device's HOSTS file.
TIPS:
Scenario 2 - Typo mistake (servername is incorrectly spelt)Correct the spelling of the server, on the client device. Steps: The following steps assume that the client device has the Controller local client (CCRLocalClient.MSI) installed. 1. Browse to the folder where the Controller client is installed.
3. Make sure the addresses are correct. 4. Save changes and test. [{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1;10.2.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}] |