Hello shanks, Thank you for posting on the Intel ® communities. I was checking the report you have attached and I can see that the graphics driver is not yet updated. We always recommend to first get the drivers directly from the manufacturer, this is because we supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging. Nevertheless, this does not mean that our drivers are not going to work, if you wish to proceed with the latest graphics driver released by us, please refer to the steps below: 1. Download the latest DCH driver and save it on the computer.(Link below) https://downloadcenter.intel.com/download/28566/Intel-Graphics-Driver-for-Windows-10?product=126789 2. Disconnect from the Internet so no new drivers are automatically installed by Windows Update. 3. Uninstall the DCH driver and the Intel Graphics Control Panel from Control Panel > Programs and Features. 4. Restart the computer. 5. Confirm in Device Manager > Video Adapters the controller is listed as 'Microsoft Basic Display Adapter' > if not, repeat steps 2 through 4. 6. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point we can remove Legacy drivers from Device Manager: 6.1.1 Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device' 6.1.2 In the pop-up window make sure 'Delete the driver software for this device' is checked. 6.1.3 Click on 'Uninstall'. 6.1.4 Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter') 7. Install the DCH driver that was downloaded on step 1. 8. Restart the computer. 9. Reconnect to the Internet. Once this process has been followed, check again to see if the issue persists. Let me know please. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation Show
#1  angieInVA
Posted 01 February 2019 - 12:18 PM the subject line is my issue and I'm not sure if I should be here or maybe a browser forum. I have a new HP Laptop and got that message this morning using Firefox, I was on Twitter at the time. HP Support was no help. does anyone have any ideas what would cause the above message? The build number and info is Version 1803 (OS Build 17134.523) thank you Edited by Chris Cosgrove, 01 February 2019 - 06:28
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#2 ShpladShplad
Posted 02 February 2019 - 01:04 AM I've seen a few solutions for this: You can try going to the Intel Graphics Control Panel and turning off "Conservative Morphological Anti-aliasing". If that doesn't work, I suggest you install an older version of the graphics driver, one from the motherboard or computer manufacturer's website, and NOT one from Intel's website. Are you familiar with doing either of these things? Edited by Shplad, 02 February 2019 - 01:12 AM. #3 angieInVAangieInVA
Posted 02 February 2019 - 11:33 AM thank you for the advice and no I'm not very familiar with doing any of those things Firefox is still working but I'm not sure what was blocked thank you Edited by angieInVA, 02 February 2019 - 11:37 AM. #4 ShpladShplad
Posted 02 February 2019 - 12:14 PM angieinVA: Open Intel graphics control panel (assuming it's enabled) https://www.intel.com/content/www/us/en/support/articles/000005596/graphics-drivers.html If you can't see the control panel, because it's disabled, here's how to enable it: https://www.intel.com/content/www/us/en/support/articles/000005637.html I believe this will turn off Conservative Morphological AntiAliasing: Go to your Intel HD Graphics Setting (a.k.a Intel HD Graphics Control Panel), select the '3D' menu, then under 'Conservative Morphological Anti-Aliasing' turn this feature off. #5 angieInVAangieInVA
Posted 02 February 2019 - 01:31 PM off to give it a try, thank you #6 ShpladShplad
Posted 02 February 2019 - 01:41 PM angieinVA: Great. With a name like Conservative Morphological Anti-aliasing, I don't how I could forget that setting. It just rolls right off the tongue. Edited by Shplad, 02 February 2019 - 01:42 PM. #7 angieInVAangieInVA
Posted 02 February 2019 - 02:05 PM guess what?? it was already turned off #8 ShpladShplad
Posted 02 February 2019 - 03:29 PM Okay. Then next step is the above-install a driver NOT from the Intel website. I prefer one from your computer/motherboard maker's website. A slightly older one is often less likely to cause this. #9 angieInVAangieInVA
Posted 03 February 2019 - 02:48 AM off to see what I can find on the HP site, thank you again #10 angieInVAangieInVA
Posted 07 February 2019 - 10:28 AM sorry I got sidetracked, which one of the attached would you or should i choose? thanks again Attached Files
Edited by angieInVA, 07 February 2019 - 10:30 AM. #11 ShpladShplad
Posted 07 February 2019 - 12:03 PM angieinVA: A teaching moment here: What you need is the latest version of each driver that is: 1. suitable for your OS version 2. suitable for your OS bitness. e.g. You're running Windows 10. Which bitness? To find out, Right Click "This PC" and click "Properties" Does it say 64-bit or 32-bit? Now, just go to the HP website and find the latest drivers (and only drivers) for chipset, Ethernet and/or Wifi, graphics that meet the above criteria. Aw, geez, HP has made it more difficult than that. They've specified drivers by codename of processor type. Wasn't that silly. Each CPU (processor) is part of a series designed a certain way. Aside from its model number, the CPU will also belong to a family of CPUs, referred to by a codename, such as "Skylake", "Coffee Lake" etc. Right Click on "This PC" and the model number of your CPU will be shown on that screen. What is your CPU model? With that info. we can move forward. Oh, and it's a good idea to use a paint program to obfuscate (hide or blur) any personally identifying info. when you post screenshots. That includes social media account names. Edited by Shplad, 07 February 2019 - 12:05 PM. #12 angieInVAangieInVA
Posted 07 February 2019 - 12:46 PM its 64 bit does the attached help Attached Files
#13 ShpladShplad
Posted 07 February 2019 - 12:54 PM angieinVA: Yes, that will work. That's a fast CPU you have there. A reliable website reference for looking up CPU info is CPU-WORLD I went to CPU-WORLD, entered your model number and got this as one search result: http://www.cpu-world.com/CPUs/Core_i5/Intel-Core%20i5%20i5-8250U.html This shows your CPU as being in "Kaby Lake" family of processors. So, you will want to download and install the latest version of each driver for your version of Windows and bitness (e.g. Windows 10 x64) that does NOT have the name Whiskey Lake in it. Because your processor is in the Kaby Lake family. I believe Also on that cpu-world page was: Integrated graphicsGPU Type: Intel UHD 620 so if you look at the documentation for the graphics drivers, you should see this somewhere in it. You find that by clicking the "Details" button in the row for each driver listed on HP's website. Details shows more detailed info. about each file you can read to decide whether or not you want to download that file. FYI: Large manufactuers like Lenovo, Asus, HP usually have an automatic driver updater app. With the click of a button, those apps will connect to HP's server, identify your exact machine and model type, and select/download what it believes are the most correct, up-to-date drivers for your machine. IT can also install them, if you choose. Why, you ask, would one not always use this newfangled, futuristic technology? Because it doesn't always work perfectly. Often, humans still do the job better. If you want to experiment with it later, the preloaded HP software for this on your machine is called HP (system) Update. For now, though, please just install drivers manually, and tell us exactly which ones you installed and when. Edited by Shplad, 07 February 2019 - 02:18 PM. #14 angieInVAangieInVA
Posted 07 February 2019 - 01:17 PM if I did what your saying correctly this is what I got Attached Files
#15 ShpladShplad
Posted 07 February 2019 - 01:22 PM Yes, sorry I posted, then changed my mind when I looked more closely, then re-edited my post. Please go back and read the revised post again. BTW, how are you browsing the web at the moment? Are you using another browser, like Chrome or Opera? Edited by Shplad, 07 February 2019 - 01:23 PM. How do I fix application has been blocked from accessing graphic hardware?How to Fix the “Application Has Been Blocked From Accessing Graphics Hardware” Error on Windows. Run Your Apps With Administrator Rights. ... . Customize Graphics Performance Preferences for the Affected App. ... . Configure the App's Compatibility Mode Settings. ... . Update or Reinstall the Display Drivers.. How do I unblock Firefox from accessing graphics hardware?If you have downloaded Firefox.exe all you need to do is to go File Explorer, Downloads and click on Firefox.exe and it should install without having any things to do with graphics.
What does application has been blocked from accessing graphics hardware mean?The error message appears when some users try to play Windows or browser games. The error can be due to corrupted graphics card system files, so the System File Checker, which scans for and repairs corrupted system files, can potentially resolve the issue.
How do I fix Firefox application exe error?This the best way to uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files.
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