Magic Mouse has a switch on the bottom of the device, and Magic Keyboard and Magic Trackpad have a switch on the back edge of the device. Slide the switch to turn off the device (no green is visible), then slide the switch back to turn on the device (green becomes visible). Show Earlier Apple Wireless Keyboard and Magic Trackpad models have a power button on the right side of the device. Hold the button until the green LED on the top of the device turns off, then press the button again until you see the green LED to turn the device on. Using your Mac laptop's built-in trackpad or a USB mouse, choose Apple menu > System Settings (or System Preferences), then click Bluetooth. Make sure that Bluetooth is turned on. If you don't have a USB mouse and your keyboard is connected, press Command-Space bar, enter Bluetooth File Exchange in the Spotlight search field, press the Return or Enter key, then press the Return or Enter key to turn Bluetooth on. If you still can't turn Bluetooth on, restart your computer, then try to turn Bluetooth on again. Connect your wireless accessory to your Mac with the Lightning to USB Cable or USB-C to Lightning Cable, wait 1 minute, then disconnect the cable. This pairs the accessory with your Mac and charges the built-in battery. To check your accessory's charge level, click the Control Center icon in the menu bar, then click Bluetooth.If your accessory won't stay connected wirelessly, there might be interference with other wireless devices. Learn how to resolve Wi-Fi and Bluetooth issues caused by wireless interference. If you're currently running Windows 10, version 1507, 1511, 1607, 1703, 1709, or version 1803, you can expect to receive a notification that states that your device must have the latest security updates installed and then offers to update your device. To check your version of Windows 10 in the search box on the taskbar, type winver and then select Winver to open About Windows. To learn how to update to the latest version of Windows, or learn more about the “end of service” status for these versions of Windows 10, see the frequently asked questions. Note: After you receive the update notification, be sure to leave your PC plugged in and powered on while the download completes. Restart your PC when prompted. This update notification is also offered directly to Windows Update Client for some devices that have not installed the most recent updates. Responding to the notificationWe recommend updating all of these earlier versions to the Windows 10, version 20H2 to continue receiving security and quality updates, ensuring protection from the latest security threats. Windows 10, version 1507, 1511, 1607, 1703, 1709, and 1803 are currently at end of service. This means that devices running these operating systems no longer receive the monthly security and quality updates that contain protection from the latest security threats. If your installation stops before completion, see Troubleshoot problems updating Windows. If you'd like to get info about any error codes that appear, see Get help with Windows upgrade and installation errors. You can also Submit Windows 10 upgrade errors using Feedback Hub to request guidance for upgrading or contact a member of our support team. Removing Update AssistantIf update 4023814 is listed in View installed update history or the Windows 10 Update Assistant is shown in Programs and Features, your computer has already installed update 4023814 or a standalone version of the Windows 10 Update Assistant. To uninstall Windows 10 Update Assistant, use one of the following methods: Method 1 Right-click Start, click the Apps and Features item in Settings, click Update Assistant, and then click Uninstall. Method 2 Run the following command from an administrative command prompt: C:\Windows10Upgrade\Windows10UpgraderApp.exe /ForceUninstall Note It can take a few minutes for the uninstall process to complete. Method 3 Run the following two commands from an administrative command prompt to remove the Windows 10 Update Assistant folders:
Notes
Known issuesSymptoms Workaround In August 2018, update 4023814 was installed by Windows Update as the Allow Telemetry group policy for Windows Update for Business devices wasn’t honored by the Windows Update service. The issue has already been resolved. You can block the detection of the update 4023814 by setting the Select when Preview Builds and Feature Updates received policy. See What is Windows Update for Business? for more information. File informationThe English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). The dates and times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and times may change when you perform certain operations on the files. File name File size Date Time Fileinfo.xml 643 10-Nov-2020 17:12 Packageinfo.xml 563 10-Nov-2020 17:12 Packagestructure.xml 168 10-Nov-2020 17:12 Prebvtpackageinfo.xml 385 10-Nov-2020 17:12 Windows10.0-kb4023814-x64.cab 6,206,185 10-Nov-2020 12:33 Customization.exe 138,752 03-Nov-2020 20:44 Customizationencrypt.exe 38,912 03-Nov-2020 20:44 Downloader.dll 205,216 03-Nov-2020 21:03 Downloadertest.exe 10,752 03-Nov-2020 20:44 Esdhelper.dll 61,848 03-Nov-2020 21:04 Getcurrentdeploy.dll 542,624 03-Nov-2020 21:06 Getcurrentoobe.dll 142,752 03-Nov-2020 21:08 Getcurrentrollback.exe 66,464 03-Nov-2020 20:56 Httphelper.exe 20,888 03-Nov-2020 20:58 Localkeygenerator.exe 13,824 03-Nov-2020 20:44 Updateassistant.exe 514,496 10-Nov-2020 12:14 Updateassistantcheck.exe 210,376 10-Nov-2020 12:16 Windows10.0-kb4023814-x64.msi 6,287,360 10-Nov-2020 12:27 Windows10sinstaller.exe 5,031,112 03-Nov-2020 21:28 Windows10upgrade.exe 6,217,520 03-Nov-2020 21:33 Winrebootapp.exe 8,704 03-Nov-2020 20:44 File name File size Date Time Fileinfo.xml 643 10-Nov-2020 17:12 Packageinfo.xml 563 10-Nov-2020 17:12 Packagestructure.xml 168 10-Nov-2020 17:12 Prebvtpackageinfo.xml 385 10-Nov-2020 17:12 Windows10.0-kb4023814-x86.cab 6,193,103 10-Nov-2020 12:30 Customization.exe 138,752 03-Nov-2020 20:44 Customizationencrypt.exe 38,912 03-Nov-2020 20:44 Downloader.dll 205,216 03-Nov-2020 21:03 Downloadertest.exe 10,752 03-Nov-2020 20:44 Esdhelper.dll 61,848 03-Nov-2020 21:04 Getcurrentdeploy.dll 542,624 03-Nov-2020 21:06 Getcurrentoobe.dll 142,752 03-Nov-2020 21:08 Getcurrentrollback.exe 66,464 03-Nov-2020 20:56 Httphelper.exe 20,888 03-Nov-2020 20:58 Localkeygenerator.exe 13,824 03-Nov-2020 20:44 Updateassistant.exe 379,344 10-Nov-2020 12:11 Updateassistantcheck.exe 196,048 10-Nov-2020 12:12 Windows10.0-kb4023814-x86.msi 6,311,936 10-Nov-2020 12:25 Windows10sinstaller.exe 5,031,112 03-Nov-2020 21:28 Windows10upgrade.exe 6,217,520 03-Nov-2020 21:33 Winrebootapp.exe 8,704 03-Nov-2020 20:44 Need more help?Want more options?Explore subscription benefits, browse training courses, learn how to secure your device, and more. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. |