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Written Communication Terms in this set (25)Professional business letters are created using landscape orientation. True/ False False The portrait orientation is the most common layout for a printed page; the height of the paper is greater than its width. What information is not included in a clinic's letterhead? • Clinic's name • Street address or post office box, city, state, and ZIP • Phone number • Website address • Provider's personal email address Provider's personal email address name, It should The letterhead may or may not include the provider's have the clinic's name, street address or post office box, city, state, and ZIP code. Some letterheads have additional contact information, such as phone numbers, website address, and an email address. The zone is the region or geographic area used for shipping. True/ False True A zone is a region or geographic area used for shipping. Which statement is incorrect? • Effect is defined as a result or outcome and affect means to influence. • Accept means to receive and except is defined as excluding. • Than is used to compare and then tells when. • To indicates a direction and two means a number. • Where means to or at and were means to have something on your body. Where means to or at and were means to have something on your body. Where is defined as to, at, or in what place. Were is a verb and is the past tense plural of "be. Wear means to have something on your body. Which is the most common type of business letter where all elements are left justified? • Fuli block letter format • Modified block letter format • Informal full block format • Semi-block letter format Fuli block letter format The full block format is the most common type of business letter. All elements are left justified meaning the elements start at the left margin of the document. Which of the following describes a phrase without a main clause and is a major error in writing? • Complete sentence • Verb • Noun • Fragment Fragment A fragment is a phrase without a main clause and is a major error in writing. In written communication, which of the following should not be capitalized unless the word is the first word of a sentence? • Names of people • National nouns and adjectives • Common nouns • Proper nouns Common nouns Common nouns (e.g. girls, women, boys, men) should not be capitalized unless the word is the first word of a sentence. A medical assistant needs to send a termination letter to a patient. Many state laws mandate this type of letter must be sent by ________. • Priority mail express • Priority mail • First-class mail with return receipt • Certified mail with return receipt • Registered mail with return receipt Certified mail with return receipt Many state laws mandate that termination letters be sent by certified mail with returm receipt. The mailing receipt, the return receipt, and a copy of the letter are uploaded into the EHR or filed in the paper medical record. ____________ line spacing is used for business letters. • Single • One and a half • Double • One and a quarter Single Almost all business letters are single spaced. This optional mail service provides the date and time of delivery or when the delivery attempt was made, along with the recipient's signature. Copy of the delivery record is available upon request. • Standard insurance • Restricted delivery • Return receipt • Signature confirmation • USPS tracking Signature confirmation Signature confirmation provides the date and time of delivery or when the delivery attempt was made, along with the recipient's signature. Copy of the delivery record is available upon request.
What is the error in this statement? "Sally the receptionist called Miss Jones to reschedule the appointment." • There should be a comma between receptionist and called. • The word receptionist is spelled incorrectly. • The word receptionist should start with a capital r." • There should be a comma between Sally and the. • There should be a comma should be a comma between receptionist and called and there should be a comma between Sally and the. There should be a comma should be a comma between receptionist and called and there should be a comma between Sally and the. A comma is used to set off the name or title (e.g. Sally, the receptionist, ....) You need to mail a letter. What is the most expensive domestic service from the U.S. Postal Service? • Media mail • USPS retail ground • Priority mail express • Priority mail • First-class mail Priority mail express Priority mail express is the most expensive service. It provides 7-days- a-week delivery service with guaranteed overnight scheduled delivery and insurance is included. What is the proper greeting for a business letter? • Dear Mr Black, • Dear Mr. Black, • Dear Mr. Black: • Dear Mr Black: • Dear Mr. Black: Dear Mr. Black: For business letters, the salutation should be formal. "Dear" is followed by the person's title and name and then ends with a colon (e.g., Dear Mr. Smith:). A medical assistant needs to send a letter informing a patient about her test results. What type of mail service should be used? • Priority mail express • Priority mail • First-class mail • Certified mail • Registered mail First-class mail For routine mail, the healthcare facility will use first-class mail, It provides delivery in 3 days or less. Used for envelopes and pages weighing up to 13 ounces. When sending a fax, the medical assistant must: • adhere to HIPAA and HITECH rules. • ensure contact information for the sender and recipient is on the face sheet. • instruct the recipient on what to do if the fax was not intended for them • adhere to HIPAA and HITECH rules and ensure contact information for the sender and recipient is on the face sheet. • All are correct All are correct When sending a fax, the medical assistant must adhere to rules established by the HIPAA and HITECH. Healthcare facilities usually have a required face sheet (the first sheet) that includes confidentiality language, which instructs the recipient, if he or she is not the intended party, to contact the sender. The sender usually discusses how to destroy the records to maintain confidentiality. Besides the confidentiality statement, the face sheet should include the contact information for the sender and recipient, the date, and the total number of pages. What is the purpose of noting "c: Alice Adams, MD" at the bottom of a letter? • To request that the receiver make a copy of the letter for Dr. Adams • To instruct the medical assistant to send the same letter to Dr. Adams • To advise the receiver that a duplicate letter has been sent to Dr. Adams • To tell the receiver that Dr. Adams has more information about the subject of the letter To advise the receiver that a duplicate letter has been sent to Dr. Adams The notation "c:" on the bottom of a letter means that a copy of the letter was sent to the person named after the abbreviation. ____________ can be used to merge the patient's data into a letter template creating an individualized letter for the patient. • Practice management software • Electronic health record • Word processing software • All are correct All are correct Medical assistants can use the practice management software, EHR, or word processing software to merge the patient data into the letter template creating an individualized letter for the patient. Sally Jones keyed (typed) a letter for Dr. John Smith. Sally would use the following reference notation in the letter: sj/JS. True/ False False Reference notation notes the initials of the person who composed the letter in uppercase followed by the initials of the person who keyed (typed) the letter in lowercase. A colon (:) or a forward slash (/) divides the two sets of initials (e.g., MR:bn, MR/bn). Which size letterhead is appropriate for most business correspondence? • 5 1/2 x 8 1/2 inches • 7 1/4 x10 1/2 inches • 8 1/2 x 11 inches • 17 x 22 inches 8 1/2 x 11 inches Most business correspondence is produced on letter-sized paper, which is 8 1/2 x 11 inches. Which of the following dates is written correctly for inclusion in the heading of a letter? • 5/1/07 • May 1st, 2016 • May 1, 2016 • May 1, '16 May 1, 2016 The date in the heading of a letter should be formatted as month, date, and year and written as "May 1, 2016." What USPS abbreviation is incorrect? • Way: WAY • Street: ST • Route: RT • Road: RD • Parkway: PKWY Route: RT The USPS abbreviation for route is RTE. An authorized agent is a person who can purchase postage for an agency's mail. True/ False False An authorized agent is a person who has written documentation that he or she can accept a shipment for another individual. On a professional letter's signature block, how many blank lines should be placed between the closing and the typed name and credentials of the sender? • One • Two • Three • Four Four The signature block includes the signature, typed name, and title of the sender. There should be four blank lines between the closing and the typed name and credentials of the sender. This space allows the person to sign the letter. Which of the following is the usual business envelope size? • No. 5 • No. 10 • No. 6 3/4 • No. 5 3/4 No. 10 The usual business envelope size is No. 10. In this chapter, media is defined as: • type of communication. • type of ink. • data storage devices. • type of communication and data storage devices. type of communication and data storage devices. Media is a type of communication (e.g., social media sites) and with computers, the term refers to data storage devices. Sets found in the same folderchapter 22 vocab18 terms lisabohr MEDA 280 Quiz 541 terms teishaa92 Chapter 510 terms Charlotte_Wright1 Chapter 8: IHMO True/False20 terms gabendamonsma Other sets by this creatorMDAST 322 Chapter 10 Quiz37 terms mlizbeth9PLUS Chapter 9 Quiz35 terms mlizbeth9PLUS Chapter 8 Quiz30 terms mlizbeth9PLUS Chapter 7 Quiz25 terms mlizbeth9PLUS Recommended textbook solutionsTechnical Writing for Success3rd EditionDarlene Smith-Worthington, Sue Jefferson 468 solutions Edge Reading, Writing and Language: Level CDavid W. Moore, Deborah Short, Michael W. Smith 304 solutions Technical Writing for Success3rd EditionDarlene Smith-Worthington, Sue Jefferson 468 solutions The Language of Composition: Reading, Writing, Rhetoric2nd EditionLawrence Scanlon, Renee H. Shea, Robin Dissin Aufses 661 solutions Other Quizlet setsChapter 10- Evidentiary Objections37 terms jettaylor980 Chapter 25 Multiple Choice - Driving Forces of Wea…26 terms abbbsheine macro final - James Leggette58 terms raynephillips Light & Reflection Test24 terms Rylee_Gilliam What is incorrect regarding the closing in a business letter quizlet?What is incorrect regarding the closing in a business letter? There are two blank lines between the last line of the body and the closing. What is incorrect regarding a reference notation? The first set of initials are of the person who keyed the letter.
What is the most expensive domestic service from the US Postal Service?Priority Mail Express service is the most expensive type of mailing offered by the U.S. Postal Services. It is the only overnight service that can be delivered to USPS post boxes.
Which is the most common type of business letter where all elements are left justified group of answer choices?The most common layout for a business letter is called a block format. In this format, the entire letter is justified to the left and single spaced except for a double space between paragraphs.
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