ITIL 4 defines the Four Dimensions of Service Management as: The four perspectives that are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. AXELOS Copyright 2020  Organization and PeopleThis dimension ensures the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, is well defined and supports its overall strategy and operating model.
Information and TechnologyThe information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system. Value Stream and ProcessesThis dimension defines the activities, workflows, controls, and procedures needed to achieve the agreed objectives. Partners and SuppliersEncompasses the relationships an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and/or continual improvement of services. PESTLEITIL 4 adds one more aspect to the Four Dimensions model. It refers to using a best practice, such as the PESTLE (Political, Economic, Social, Technological, Legal, and Environmental) framework to consider external factors that may affect the four dimensions. Services may be defined and delivered in different ways based on these external factors. Industry and Government regulations may require certain organizational oversight or have information systems to provide auditable records. Social factors may require multiple versions of a service that appeal to different types of consumers. Just think about how an external factor such as the COVID-19 Pandemic has affected how we have delivered IT Services.
Leverage Service Management In Your OrganizationLet OwlPoint’s experienced consultants and trainers assist you adopt service management best practices in your organization. What are the dimensions of service management?ITIL® has defined four dimensions that collectively are critical to the effective and efficient delivery of value to customers and other stakeholders in the form of products and services. These dimensions are: Organizations and People. Information and Technology.
What make up the 4 dimensions of service management?People, process, products or technology, and partners and suppliers as the four dimensions of service management shown here. The four dimensions represent perspectives that are critical to effectively and efficiently delivering value to customers and other stakeholders in the form of products and services.
In which dimension is organization communication and systems of authority are well defined and supported in its overall strategy and operating model?Organization and People
This dimension ensures the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, is well defined and supports its overall strategy and operating model.
Which dimension of service management considers an organization's activities and how they are Organised?Explanation: The 'value streams and processes' dimension "focuses on what activities the organization undertakes and how they are organized, as well as how the organization ensures that it is enabling value creation for all stakeholders efficiently and effectively.
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