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SDSU Terms in this set (99)Planning, Analysis, Design, Development, Testing, Implementation, Maintenance SDLC seven phases Planning phase establishes a high-level plan of the intended project and determines project goals Analysis phase the firm analyzes its end-user business requirements and refines project goals into defined functions and operations of the intended system Design phase establishes descriptions of the desired features and operations of the system including screen layouts, business rules, process diagrams, pseudo code, and other documentation Development phase takes all the detailed design documents from the design phase and transforms them into the actual system Testing phase brings all the project pieces together into a special testing environment to eliminate errors and bugs, and verify that the system meets all the business requirements defined in the analysis phase Implementation phase the organization places the system into production so users can begin to perform actual business operations with it Maintenance phase the organization performs changes, corrections, additions, and upgrades to ensure the system continues to meet its business goals Waterfall methodology A sequence of phases in which the output of each phase becomes the input for the next Agile Methodology Aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process using the bare minimum requirements Rapid Application Development (RAD) Methodology Emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes of a system to accelerate the systems development process Extreme Programming (XP) Methodology Breaks a project into tiny phases, and developers cannot continue on to the next phase until the first phase is complete Rational Unified Process (RUP) Methodology Provides a framework for breaking down the development of software into four gates Scrum Methodology Uses small teams to produce small pieces of deliverable software using sprints, or 30-day intervals, to achieve an appointed goal The Project Management Institute (PMI) develops procedures and concepts necessary to support the profession of project management Project Temporary activities undertaken to create a unique product or service Project Management The application of knowledge, skills, tools, and techniques to project activities to meet project requirements Project Manager An individual who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure the project is completed on time and on budget Project Deliverable Any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project Project Milestone Represents key dates when a certain group of activities must be performed Project Management Office (PMO) An internal department that oversees all organizational projects Time, Cost, Scope The triple constraint Project Stakeholder Individuals and organizations actively involved in the project or whose interests might be affected as a result of project execution or project completion Executive Sponsor The person or group who provides the financial resources for the project Project Charter A document issued by the project initiator or sponsor that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities Specific, Measurable, Agreed upon, Realistic, Time frame SMART criteria Project objectives quantifiable criteria that must be met for the project to be considered a success Project constraints specific factors that can limit options; budget, delivery dates, available skilled resources, organizational policies Project assumptions factors considered to be true, real, or certain without proof or demonstration; eg. Hours in a workweek, time of year the work will be performed Kill switch a trigger that enables a project manager to close the project before completion PERT chart graphical network model that depicts a project's tasks and the relationships between them dependency logical relationship that exists between the project tasks, or between a project task and a milestone Critical path estimates the shortest path through the project ensuring all critical tasks are completed from start to finish Gantt chart
simple bar chart that lists project tasks vertically against the project's time frame, listed horizontally Project Plan A formal, approved document that manages and controls project execution Change management offers procedures and policies managers can use to help manage change during a system development Change control board (CCB) responsible for approving or rejecting all change requests Onshore outsourcing engaging another company within the same country for services Nearshore outsourcing contracting an outsourcing arrangement w/a company in a nearby country. Offshore outsourcing using organizations from developing countries to write code and develop systems In-sourcing Uses the professional expertise within an organization to develop and maintain its information technology systems Outsourcing An arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house Integration Allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems Forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes Backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes Legacy system a current or existing system that will become the base for upgrading or integrating with a new system Enterprise System Provide enterprisewide support and data access for a firm's operations and business processes Enterprise Application Integration Connects the plans, methods, and tools aimed at integrating separate enterprise systems (EAI) Middleware Several different types of software that sit between and provide connectivity for two or more software applications Enterprise Application Integration Middleware Packs commonly used applications together, reducing the time needed to integrate applications from multiple vendors (EAIM) Supply Chain Management The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and profitability (SCM) Supply Chain Visibility The ability to view all areas up and down the supply chain in real time Supply Chain Planning System Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory (SCPS) Supply Chain Execution System Automates the different activities of the supply chain (SCES) Bullwhip Effect Occurs when distorted product demand information ripples from one partner to the next throughout the supply chain Demand Planning System Generates demand forecasts using statistical tools and forecasting techniques, so companies can respond faster and more effectively to consumer demands through supply chain enhancements (DPS) Back order an unfilled customer order for a product that is out of stock Inventory cycle time the time it takes to manufacture a product and deliver to the retailer Customer order cycle time the agreed upon time between the purchase of a product and the delivery of the product Inventory turnover the frequency of inventory replacement Cost An SCM system can cost millions of dollars for the software and millions more for help implementing the system Complexity The move towards globalization is increasing complexity in the supply chain Collaborative demand planning reduces inventory investments, while improving customer satisfaction
Collaborative engineering reduces product development costs Selling chain management automates order processes from initial customer inquiry to final product delivery Supply chain event management increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events (SCEM) Customer relationship management Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability (CRM) CRM Reporting Technology Help organizations identify their customers across other applications CRM Analysis Technologies Help organization segment their customers into categories such as best and worst customers CRM Predicting Technologies Help organizations make predictions regarding customer behavior such as which customers are at risk of leaving Operational CRM Supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers Analytical CRM Supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers; relies heavily on data warehousing technologies and business intelligence to glean insights into customer behavior List generator compile customer information from a variety of sources and segment it for different market sources and segment it for different marketing campaigns Campaign management system guide users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis cross-selling selling additional products or services to an existing customer up-selling increasing the value of the sale Sales force automation (SFA) automatically tracks all the steps in the sales process Sales management CRM systems automate each phase of the sales process, helping individual sales representatives coordinate and organize all their accounts Contact management CRM systems maintains customer contact information and identifies prospective customers for future sales Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales Contact center (call center) where customer service representatives answer customer inquires and solve problems Web-based self-service system allow customers to use the web to find answers to their questions or solutions to their problems Call scripting system gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer Automatic call distribution routes inbound calls to available agents
Interactive voice response (IVR) directs customers to use touch-tone phones or keywords to navigate or provide information Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent Website personalization occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person Supplier relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects (SRM) Partner relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers (PRM) Employee relationship management provides web-based self-service tools that streamline and automate the human resource department (ERM) Enterprise Resource Planning integrates all departments and functions throughout an organization into a single IT system so employees can make decisions by viewing enterprise wide information about all business operations (ERP) Core ERP Component Traditional components included in most ERP systems and they primarily focus on internal operations Extended ERP Component Extra components that meet the organizational needs not covered by the core components and primarily focus on external operations Accounting and Finance ERP Component Manages accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management Production and Materials Management ERP Component Handles the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control Human Resource ERP Component Tracks employee information including payroll, benefits, compensation, and performance assessment and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities Elogistics manages the transportation and storage of goods Eprocurement the B2B online purchase and sale of supplies and services Balanced scorecard a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks Sets with similar termsMIS 180 Chapter 873 terms kelseasilver MIS 180 Chapter 857 terms ChurchDiLeva MIS180 Chapter 8 (Exam #3)57 terms kavman153 Business Driven Information Systems Ch. 8 + 951 terms Sarah_Smeltzer6 Sets found in the same folderAstronomy 101 #2115 terms alicia_winokur MIS 180 Chapter 7, 8, 9143 terms nikkinguyen93 MIS 180 Chapter 737 terms sam_hardeman MIS CHAPTER 545 terms MorganAdkins Verified questionsADVANCED MATH Let Y have the discrete topology. Show that if $p: X \times Y \rightarrow X$ is projection on the first coordinate, then p is a covering map. Verified answer
ADVANCED MATH Feedco has decided to give its customer (assume it has only one customer) a quantity discount. If the customer purchases more than 300 lb of feed 1, each pound over the first 300 lb will sell for only $1.25/lb. Similarly, if the customer purchases more than 300 pounds of feed 2, each pound over the first 300 lb will sell for$1,00/Ιb. Modify the LP of Previous Problem to account for the presence of quantity discounts. Verified answer
ADVANCED MATH Determine whether the following definitions are stipulative, lexical, precising, theoretical, or persuasive. “Petrograb” means invading a country to steal its oil. Verified answer
ADVANCED MATH The New York Philharmonic Orchestra performs at Avery Fisher Hall in New York City. It seats 2,738 people. The Boston Symphony Orchestra performs at Symphony Hall in Boston, Massachusetts. It seats 2,625 people. Which hall seats more people? Verified answer Recommended textbook solutions Book of Proof2nd EditionRichard Hammack 340 solutions Numerical Analysis9th EditionJ. Douglas Faires, Richard L. Burden 873 solutions Elementary Differential Geometry2nd EditionBarrett O'Neill 297 solutions Elementary Number Theory7th EditionDavid Burton 776 solutions Other Quizlet setsMIS 180 WIGGA CH936 terms cabinbythesea INFO 210 Chapter 946 terms skctx BIS Final (Chapter 11.233 terms bonniereay info ch.945 terms emilykatemcarthur Related questionsQUESTION
The data modeling guideline that captures the need that justified the data modeling effort is specified in the: 9 answers QUESTION 13. In what situation would this application benefit from key escrow? 2 answers QUESTION Suppose your business has agreed to pay a vendor for his services using a cost-plus-fixed fee contract. This means 7 answers QUESTION Data that has been extracted from the various operational,external,and other databases of an organization. Consolidated data from several sources, filtered data, corrected data. 2 answers Who is the person or group that provides the financial resources for the project?The Project Management Institute's A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—Fourth edition defines sponsor as “the person or group that provides the financial resources—in cash or in kind—for the project” (Project Management Institute [PMI], 2008a, p. 441).
What is a project champion quizlet?a project champion is an individual who has the authority to use resources within or outside an organization for completion of a given project. A project champion is chosen by the management so as to ensure supervision of a specific project right from its initiation phase to its execution phase.
Which of the following does a project manager perform?In the broadest sense, project managers (PMs) are responsible for planning, organizing, and directing the completion of specific projects for an organization while ensuring these projects are on time, on budget, and within scope.
What is an internal department that oversees all organizational projects?What is a project management office? A Project Management Office (PMO) is usually an internal department that oversees all project management activities, with the goal of standardizing processes and improving efficiency across the organization.
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